There’s something to be said for what you think is a lost cause. If you can’t do anything about it, at least raise a laugh – a joyful belly laugh or a nervous whimper or a knowing snigger – there are choices aplenty for those who will squeeze fun out of anything and lemonade out of lemons.
The Lying Kind
“There are three kinds of lies: lies, damned lies and statistics!” these lines attributed to Mark Twain, among many other contenders since the 1850s, got me thinking about the connection with what we are doing with numbers, kids and even schools these days. Actually we have probably been doing it since Mark Twain’s time too which might have prompted him to opine, “Never let school interfere with your education.” We have been reducing the kids to performance statistics, perhaps preparing them for performance appraisals in corporate life?
98% of our students have scored 90% or more says one institution
This is a post published on December 3, 2020 under Mentor Posts on the website of Cygnus Centre of Excellence https://cygnuscoeonline.com/ . This is re-posted here with permission. The efforts of Cygnus COE to make a difference in the world of teaching and learning is commendable. Please do visit their website, check out their various sections and leave feedback. And, if you like, please share and comment on this blogpost.]
“I can’t attend the program on Saturday or Sunday because we have webinars on those days, every week!” – this from a teacher who works Mondays to Fridays on her online classes. Weekends? Who needs them? This is lockdown, we don’t have weekends, nowhere to go!
The teacher’s phone rings at 11:45 p.m. Nearly midnight. It’s the Coordinator. “We need to discuss the program for tomorrow morning”. Wait, that’s less than eight hours from now – and even less, as the call continues for 45 minutes. After the call, the paperwork begins.
Texting at the table, a teacher explains apologetically, “We have to keep our WhatsApp available to parents. If the parent complains that we have not responded, we will get a letter from the school.” The family nods knowingly and eats dinner in silence, punctuated by beeps.
First published on December 2, 2020 [Tonight’s blog post is not about money, honey. It’s about systematic investment planning in Online Etiquette – something where I can’t predict growth and sustainability, but I can pretend that it’s a value proposition especially in these days of WFH and online conferencing.]
Wake up call
Imagine my surprise when I glanced through half-open eyelids at my list of e-mails early in the morning. Guilty as hell about checking my phone before I get out of bed, I give it a quick glance before locating my spectacles. And so, the surprise when I saw a mail from the Bank that apparently read “Start an SIP in Etiquette”. It didn’t. On closer look, through refracted rays, I read it again. It was boringly predictable – Start an SIP in Equities, it said. I clicked Delete and it sailed into the virtual bin.
[The credit for this memory-jog is from my friend and former colleague, partner in crime in Hyderabad, Padma. She sent me the snapshots which feature in the main text below and got me thinking of how we, as trainers and facilitators, metamorphosed from the humble chalk-and-talk to the various kinds of projection equipment that we used across all our training. Thank you Padma. Please Comment and Share this blog.]
I mentioned the term “Progressive Disclosure” to a young 20-something and she blushed, flustered. When I asked what she was thinking, she hesitantly muttered, “Is that like strip-tease?” Knowingly, I tried another word – “OHP”. This time she was truly mystified. “What’s that? A kind of complex — like OCD?” Aha! I was making her think. Then I popped the next word into a sentence. “No, it’s what came after the good, old charts and pictures. The OHP was replaced by the Carousel!” Now she was vacillating between calling the cops on this dirty old man or taking the plunge into that depth of knowledge that was just beyond the next bend. “What comes after Carousel?” she asked tentatively. Now, I had her. “Why, the LCD”, I exclaimed triumphantly. Suddenly all was as clear as daylight. “LCD, of course!”, she cried, whipping out her mobile phone. “It’s what keeps breaking every time you drop your mobile, isn’t it?” I retired into my memories, temporarily defeated, till Padma got me thinking.
[Everyone remembers 26/11 2008 in India at least. On the eve of that great tragedy (November 25, 2020) I am prompted to remember it for reasons that have stuck with me throughout these years. Learnings of a lifetime were strewn in my path that day, night and the next entire week.]
Just three days earlier we had lost our youngest brother, Paul, at the age of 43, to cancer. On the 25th we attended his burial service and the next day, November 26th, I left for Mumbai by the evening flight to conduct a training program for my company. I was to train a group of 18 senior-citizen Master Trainers from the world of Banking and Finance. They had come from around the country for this week-long program.
The Backpack and the Strolley
As we circled the skies above Mumbai, all that the Captain told us was that we were waiting for permission to land. He told us this a few times, but not the reason why. People were worried as any form of communication was strictly disallowed. We eventually did land but quite far out from the main airport building. The doors remained locked and we were told that the equipment for us to alight was yet to arrive. It did, after about 45 minutes, along with a posse of policemen. We got off the flight, turned on our cell phones to see that I had a string of missed calls mostly from my family. “I’ll deal with that later”, I thought and headed for the bus. Once we alighted from the bus a few of us were singled out and asked to move to one side where we had to produce identity documents and state why we had come to Mumbai. In retrospect I wonder if it is because all of us had backpacks — a few days later the pictures of the terrorist with a backpack went viral on news channels. Till this point we had not been informed as to why there was such a lot of obvious panic around. After the questioning, I tried to call my hotel – Hotel Airlink – to find out if my airport pickup had arrived. I was told that traffic was not being allowed near the airport but they were sending someone to help. My assistance arrived and the first thing he told me was about the terrorist attack which had taken place minutes earlier — he had no details, but was sure it was the reason for the flight’s delayed landing and subsequent actions. As we walked, he insisted on carrying my strolley, he was trying to tell me what he had seen on TV when the call came from my immediate boss in the company.
Not taking orders tonight, sir
“Don’t leave the airport. Take the next flight out and go back!” I was ordered. I said that I was already at the Hotel and would take a call early in the morning as my trainees had come from all over India and were already in a Hotel at Andheri. After much argument I firmly decided that I couldn’t leave without at least connecting to my trainees. I was assured that anything I did would not merit support from the company should anything untoward happen. We reached Hotel Airlink where they had already prepared my favourite room, a hot meal and all the excellent guest service that I had become used to at this home-in-Mumbai. I turned on the TV and decided to call my family. As I watched the horror unfold onscreen, I could hear the terror in the voices of my family who had just lost a family member and were obviously concerned about my welfare. And visibly upset that I had kept them in suspense all this while.
The long way round
I didn’t sleep much that night. At dawn I talked to the manager. I told him though I had booked for a whole week, it might be better if I checked out and went to the Hotel where the trainees were staying. He was so gracious, he not only cancelled my booking but he didn’t charge me for that night either! They managed to get me a taxi going to Andheri though I was pretty worried about travelling. The previous night a bomb had gone off just behind our hotel making short work of any sleep I had planned. The cabbie assured me that he would get me there but that he would take a circuitous route off the Western Express Highway. He also told me that since it passed through predominantly Muslim areas, we were safe! The route was amazing, very different to the Mumbai I had hitherto experienced.
Eventually we arrived at Residency Hotel . What followed was hardly a jot short of miraculous. Our training centre, down the road, had declared indefinite closure, so the conference room wasn’t going to be available. The gentlemen, who were my trainees, met me and expressed their concern. Some had come via rail, some via road and only a very few had used flights. Return tickets had been booked weeks in advance. The airport and railway stations were closed. They were fast reaching a stage of panic in trying to get out of the city. I checked in and called for the Manager. He was most gracious and said he would help in any possible way. I asked him for a conference room or banquet where we could have an immediate breakfast meeting. As we outnumbered any other group there, he was happy to make the arrangements with alacrity. Once my group was settled in I talked about whether we wanted to do the training, since we were all booked into the hotel anyway, or would we prefer to venture out trying to purchase or change tickets! After some discussion, they decided unanimously, if we lift the embargo on use of cell phones during training (my Hitlerian rule fell by the wayside) they would be happy to be trained.
Banking on Onsite Training
That decided, we convinced the manager that “for a few dollars more” we would conduct the training at this hotel – a deal he was quick to make to stem the ebb tide of guests leaving. I called a few local fellow employees, went over to the office, collected all the charts, pens, whiteboards and other material and set up a camp training centre. The training, punctuated by calls from various homes, went unhindered for a week, by the end of which Mumbai had bounced back to near normal, as it always does. The trainees bonded so well that there were teary-eyed farewells and promises that would have made a teenager blush.
The two sequels to this story are worth mentioning. The group of Master Trainers whom we had created went on to do some top class training in the area of Finance (most of them were ex-bankers) and have remained good friends with me since. In the other sequel, I was let off with a stern warning not to ignore the direct instructions of the MD in future, but thank you for doing this anyway!
Some learnings out of this
There are people who worry about you – friends, family, managers, co-workers and hoteliers. Keep them informed!
A Trainer on his Feet is worth Three on the Seat.
Panic is no picnic. Deal with it carefully.
When in doubt, carry on doing what you were doing.
[Please do comment and share if you liked this Blog. Comment if you didn’t. What were YOU doing the night of 26/11? How did the news affect you?]
[It’s been a while since I wrote my last blog post. After the cyclone Amphan, there was an aftermath that kept me super-busy till just now. I promised myself and my readers that I was going to share something with them, so here it is. Please feel free to read, share, comment, argue, object as you think fit. I have also carefully placed this in my Learning & Development Blog as it may not be just for laughs as the rest are.]
Zoom did it
They say (I’ve always wondered who ‘they’ could be) that a bad carpenter blames his tools. So, as schools rushed to ensure their fee-paying students continue to do so, a lot of action happened with “online teaching”. In the middle of this action was one hitherto relatively unknown video conferencing software called Zoom. Not the market leaders but definitely the ‘market openers’. It was available, user friendly, had an intuitive interface, and FREE. There’s no four-letter word that works better than FREE in our context. Everyone was talking Zoom. Zoom created new heights in video-conferencing or what was now locally called online teaching. Anyone with an internet connection and a browser, or decent smartphone could be a teacher — long available but seldom used terms like Distance Learning became as popular as Social Distancing. And with the new heights came new depths. There were flaws and ‘security holes’ in the software. Everyone was jumping on the ‘ban-wagon’. The Chinese, for some inscrutable reason, were in the middle of this. They were allegedly stealing information and storing it on Chinese servers, in calligraphic characters, backwards at that! New terms like zoom bombing, mute all, spotlight view, passwords and waiting room became everyday parlance. Zoom’s name was tarred, feathered and otherwise blackened.
Lucky Singh and his wife, their daughter Beauty and other members of the clan, the village and surroundings were born to demonstrate the gentle art of debt recovery. When we first looked at the content for training several thousand debt recovery agents it seemed hopeless. There was an extremely well-written text book containing dozens of pages devoted to how banks work, the calculations of emi and the Reserve Bank Guidelines.